Avid Support Gets Much More Affordable

Avid has drastically lowered the pricing for their annual Media Composer support contracts.

Many Avid users have fallen off of the support truck and Avid wants them to get back on. The top two plans include all major software updates — which have been coming out twice a year and have been running about $300 – $400 each time.

If you like to keep your software current, these contracts pay for themselves.

Manufacturers, resolutions, codecs, and frame rates are changing so quickly that workflow has become even more essential – and more complicated. You need to have the latest and greatest editing software – along with someone who can help you navigate through all the options. Avid is the deepest, most flexible, and also the best-supported editing software on the market. We are really excited that they’ve worked so hard to give their customers options that allow a balance of cost vs. support.

 

Avid’s three Media Composer support plans:

Expert – $499 (buy now)

  • email support with a 24 hour response time
  • ‘basic’ phone support, which means you call in and get put in a queue awaiting the next available representative – 7 x 24 hours.
  • ‘standard’ escalation, which means that if they get stumped, it will be bumped up to a more senior technician, but that may take up to xx hours.
  • Avid hardware coverage can be added for an additional $200 fee (more for Adrenaline systems).

ExpertPlus – $599  (buy now)

  • email support with a 4 hour response time
  • ‘priority’ phone support, which means when you call in you will get bumped ahead of any ‘expert’ level calls in the queue – 7 x 24 hours.
  • ‘code blue’ escalation, which means that if you are off-the-air or in a similar emergency, the problem will be escalated much more quickly.
  • all software upgrades and updates – major and minor.
  • Avid hardware coverage can be added for an additional $200 fee (more for Adrenaline systems).

Elite – $999 ($799 for software only) (buy now)

  • email support with a 1 hour response time
  • ‘highest priority’ phone support, which means when you call in you will get ahead of any Expert or ExpertPlus callers in the queue – 7×24
  • ‘code blue’ escalation, which means that if you are off-the-air or in a similar emergency, the problem will be escalated much more quickly.
  • all software upgrades and updates – major and minor.
  • Avid hardware coverage (some Adrenaline systems cost more or are ineligible for Elite support)
  • proactive support with system monitoring

Note: If you are not currently under an Avid support contract, there will be an 25% reinstatement fee.

Disclaimer: This is our understanding of the products based on several phone calls and emails with Avid.  Terms are subject to change at anytime.  If you have questions or want to confirm coverage, please send us an email and we’ll get it in writing for you. 

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