Your success depends on having your equipment properly maintained and running at peak performance. That can be tricky when hardware, software, and firmware updates are always coming out, and all the different combinations of such can drastically affect system performance.
Z Systems is committed to being your local resource to keep your systems in tip top shape. Regardless of how you want to plan for and pay for our service, we will always make every effort to get out and help as quickly as possible.
Annual Service Contract
The best way to make sure you hardware and software is always up and running is an annual service contract. It is a fixed cost–no more surprise service charges. The other major benefit is that when you sign up for an annual service contract, we will work with your staff to make sure that everything is up to date and working properly, rooting out problems before they happen. No one likes to deal with unexpected hassles and charges. We’ll take care of the set up and maintenance of your systems, hardware, and software. Let us do the technical work so you can focus on YOUR work.
There are three levels of Z Systems Annual Service Contacts:
- Bronze Level: Includes email, telephone, and remote access troubleshooting services. Does not include software updates or on-site troubleshooting and diagnosis, which are available on a time and materials basis.
- Silver Level: Includes email, telephone, remote access, and on-site troubleshooting services. Does not include the manufacturer’s cost of software, software updates, installation of software updates or hardware.
- Gold Level: Includes email, telephone, remote access, and on-site troubleshooting services. Also includes installation of software updates on a quarterly basis along with a clean install on each workstation once a year. Does not include the manufacturer’s cost of software, software updates, and hardware.
Other ways to pay for service and support
(Hourly) On Demand Service and Tech Support
Is something wrong? Just call us and we’ll come running – either in person or via remote access. Our rate is $125 / hour with a one hour minimum and then in ¼ hour increments after that. Travel time is billed at 50% of that rate.
Block of Hours
Don’t like service contracts, but would still like to streamline your service and save money? Prepurchase a block of hours from Z Systems – It’s similar to a service contract, except you pay for what you need, and you get a discount if your block is $5,000 or more! This prepurchased time never expires and the balance can be refunded at any time.