Z Systems Service Plans
Your success depends on having your equipment properly maintained and running at peak performance. That can be tricky when hardware, software, and firmware updates are always coming out, and all the different combinations of such can drastically affect system performance.
Z Systems is committed to being your local resource to keep your systems in tip top shape. Regardless of how you want to plan for and pay for our service, we will always make every effort to get out and help as quickly as possible.
Annual Service Contract
The best way to make sure you hardware and software is always up and running is an annual service contract. It is a fixed cost–no more surprise service charges.
The other major benefit is that when you sign up for an annual service contract, we will work with your staff to make sure that everything is up to date and working properly, rooting out problems before they happen. No one likes to deal with unexpected hassles and charges.
Z Systems service contracts are different and separate from manufacturers’ service, support, and software assurance agreements. In fact, they are meant to complement your manufacturer’s contracts.
We’ll take care of the set up and maintenance of your systems, hardware, and software. Let us do the technical work so you can focus on YOUR work.
There are three levels of Z Systems Annual Service Contacts:
- Bronze Level: Remote Support – Includes email, telephone, and remote access troubleshooting services. Does not include on-site troubleshooting and diagnosis, software, software updates, parts, or manufacturers’ repair services.
- Silver Level: Remote and On-Site Support – Includes email, telephone, remote access, and on-site troubleshooting services and installation of software updates. Does not include the manufacturer’s cost of software, software updates, parts, or manufacturers’ repair services.
- Gold Level: Remote Support, On-Site Support, and On-Site Preventative Maintenance – Includes email, telephone, remote access, and on-site troubleshooting services. Also includes installation of software updates on a semi-annual basis along with preventative maintenance on a semi-annual basis. Does not include the manufacturer’s cost of software, software updates, parts, or manufacturers’ repair services.
Other ways to pay for service and support
(Hourly) On Demand Service and Tech Support
Is something wrong? Just call us and we’ll come running – either in person or via remote access. Our rate is $125 / hour with a one hour minimum and then in ¼ hour increments after that. Travel time is billed at 50% of that rate.