Z Systems has been offering remote desktop technical support for years. It is a great complement to telephone and on-site assistance and really shines for customers that are far away or have just a ‘quick question.’
We use Teamviewer to do this and have been really happy with the productivity gains.
To start a teamviewer session, it’s simple. First, download our free client app at get.teamviewer.com/zsyst
then, start it up and call us with your ID and password. We can remote in and fix your problems / answer your questions asap!
Our normal tech supports rates of $125 / hr apply.